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Showing posts from January, 2010

Customer Service: The New Oxymoron

When did Customer Service go from being a "serve us" institution to a "can't help/don't care" fiasco? Maybe it is just me, but I can't seem to get anyone to help me anymore. I am speaking as a veteran of the customer service industry. Nearly all of my work experience has something to do with customer service in some shape or form. Read my LinkedIn profile recommendation from Roger Gibson, a former boss. I took giving good customer service personally. Almost to a fault. I made it my business to have happy clients or customers. A lot of people in my organizations didn't like me, because I made them do their jobs. I must be a dying breed. Here is what happened:

In March of 2009, I bought my wife a laptop. Last week, the power supply receptacle on the laptop stopped powering. Now I have a dead laptop. Called Lenovo to get the laptop fixed. In theory, while the unit is under warranty, they send you a UPS box, you ship it to them at their cost, they fix i…

Book Review: Have A Little Faith by Mitch Albom

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My long time friend Rick has, by example, taught me many things. One of his buzz words is, "Conversation." It is his conviction that conversation is the key to a better understanding of people, places, traditions, and stuff by simply talking through things, and, when possible, do it over coffee.

I am a bit on the shy side. I always have been. Insecurity is my middle name, or at least it should be. What is odd about this is that I have been in sales as well as full time ministry. Why would a shy guy like me seek after positions which required talking to and being around people? Simply put, I had always believed God could take my shyness and use it to help people. I used to believe that God could do absolutely anything. Then I changed. I stopped believing. One disappointment or tragedy after another for the last several years with very little "evidence" that God was helping me has left me barren of faith and hope. It is not a good feeling, I can assure you of that.

My …

Retro Review: The Rocker

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Faithful readers of this blog understand the concept of "Retro Review." For those who may have just joined the other two readers, allow me a brief explanation. I usually catch movies when they hit HBO or Showtime, long after they have come and gone on the big screen. If one of these films catches my attention, I will do a review here on the blog. I have recently viewed a film that struck some personal chords (pun intended). That would be The Rocker starring Rainn Wilson of NBC's The Office.

The Rocker is about an eccentric and wacky drummer, Robert "Fish" Fishman (played by Wilson), who, at the beginning of the success of his stereotype 80s rock band, "Vesuvius (cool name by the way)," gets dumped by the band (of which he was the heart and soul) so that a record executive's nephew can replace him. The story really begins 20 years later, where we find Fish working a dull job in Cleveland and Vesuvius has gone on to legendary success.

A series of eve…